Lucid SigningStatus

All systems operational

Last checked · refreshes automatically

Dashboard

Signing in, uploading and preparing documents.

Operational

Last 90 days: 48 days operational, 2 days degraded, 1 day with a partial outage, 1 day with a major outage, 38 days with no data recorded. 99.97 percent uptime. 22 mins not fully operational in total.

99.97 %uptime over the past 90 days22 mins not fully operational

Signing pages

The public links recipients open to sign.

Operational

Last 90 days: 28 days operational, 9 days degraded, 1 day with a partial outage, 14 days with a major outage, 38 days with no data recorded. 96.65 percent uptime. 1 day 18 hrs not fully operational in total.

96.65 %uptime over the past 90 days1 day 18 hrs not fully operational

Email delivery

Signing requests, reminders and receipts.

Operational

Last 90 days: 7 days operational, 25 days degraded, 20 days with a major outage, 38 days with no data recorded. 94.07 percent uptime. 2 days 21 hrs not fully operational in total.

94.07 %uptime over the past 90 days2 days 21 hrs not fully operational

Document processing

Flattening, certificates and downloads.

Operational

Last 90 days: 24 days operational, 28 days degraded, 38 days with no data recorded. 99.57 percent uptime. 5 hrs 12 mins not fully operational in total.

99.57 %uptime over the past 90 days5 hrs 12 mins not fully operational

Billing

Subscriptions and payment processing.

Operational

Last 90 days: 17 days operational, 14 days degraded, 21 days with a major outage, 38 days with no data recorded. 91.60 percent uptime. 4 days 8 hrs not fully operational in total.

91.60 %uptime over the past 90 days4 days 8 hrs not fully operational

Past incidents

  1. MajorResolved after 2 hrs 4 mins

    Billing degraded — Paystack connectivity failuresResolved

    1. resolved

      Resolved. Between roughly 08:10 and 09:25 UTC, automated health checks intermittently failed to reach the Paystack API (7 failed checks, with passes in between), which could have caused sporadic billing and checkout failures. Connectivity has been stable for over 45 minutes and all checks are passing. Signing, documents, and email were unaffected throughout.

    2. investigating

      Intermittent Paystack connectivity failures have recurred: 5 failed health checks so far today, the most recent around 08:40 UTC, with checks passing again in between. Billing may fail sporadically. We are continuing to watch Paystack connectivity closely.

    Show 2 earlier updates

    1. monitoring

      Paystack connectivity has recovered and health checks are passing again as of 08:15 UTC. We are monitoring for further intermittent failures before resolving.

    2. investigating

      Automated health checks are intermittently failing to reach the Paystack API (3 failed probes since this morning, most recently at 08:10 UTC). Checkout and billing operations may fail while this persists. Signing, documents, and email are unaffected. We are monitoring Paystack connectivity.